Informed consent, in plain language.

Telehealth allows an Apex clinician to review your intake, labs, symptoms, medications, and goals using secure audio, video, and related electronic communications. Apex may use telehealth for consultation, treatment planning, follow-up, medication management, patient education, and care coordination.

At launch, Apex provides telehealth visits and prescribing only when the patient is physically located in Florida at the time of the encounter. If you are outside that state when a visit begins, Apex may pause, cancel, or reschedule the visit until you are in an approved jurisdiction.

• Florida is the only approved launch state for Apex telehealth services.
• Additional states may be added later, but only after licensure, operational readiness, and pharmacy workflows are active there.
• State law may treat the encounter as occurring where you are physically located during the visit.

Telehealth has practical limits. Image quality, sound quality, internet performance, and device failures can interfere with care. Remote care may also limit the clinician's ability to perform a physical examination, gather certain findings, or respond as quickly as an in-person team could in an emergency.

• A telehealth encounter may need to be stopped and converted to in-person or local urgent care.
• Apex may recommend local labs, imaging, or specialist evaluation before treatment is started or continued.
• No technology platform can guarantee uninterrupted service or absolute security.

Telehealth does not guarantee that treatment, testing, or a prescription will be offered. Every medication decision is made only after clinical review and only when medically appropriate.

• Apex may require identity verification, recent vitals, laboratory work, or an in-person evaluation before prescribing.
• Compounded medications are patient-specific preparations and are not the same as FDA-approved brand products.
• Certain therapies, including controlled substances such as testosterone, may be subject to additional federal and state prescribing rules, pharmacy restrictions, or in-person requirements.

You agree to participate truthfully and safely in the telehealth process. That means providing accurate health information, joining from a private location when possible, and following the instructions your clinician gives you.

• You may be asked to confirm your identity, current location, contact information, and emergency contact at the start of a visit.
• You should use a secure device and network whenever possible and avoid public settings for medical visits.
• You must tell Apex promptly if your symptoms worsen, if medications change, or if you experience a possible emergency.

Apex maintains telehealth records using the same clinical recordkeeping standards that apply to in-person care. Telehealth interactions may create video, audio, messaging, and chart documentation that become part of your medical record when required for care, compliance, or operations.

Apex's use and disclosure of protected health information is described in the HIPAA Notice of Privacy Practices and Privacy Policy available on this site.

Apex is not an emergency service and does not replace emergency departments, urgent care, or 911. If you believe you are having a medical emergency, call 911 immediately or go to the nearest emergency department.

Apex is a private-pay practice. By proceeding, you understand that fees for consultations, medications, labs, and IV services are not billed to insurance through this site unless Apex expressly states otherwise in writing.

You may withdraw consent to telehealth at any time by telling Apex, but revoking consent does not undo services already provided or charges already incurred. Questions about this consent can be directed to hello@apexhealth.center.