Contact & FAQ
Ask before you begin.
The questions below cover availability, pricing, prescriptions, labs, and compounded medications. Anything specific to your chart is best handled during private follow-up.

01Is Apex a subscription?
Is Apex a subscription?
No. Apex is a private-pay clinical practice, not a subscription storefront. Ongoing care may continue month to month, but treatment is prescribed only when it is medically appropriate.
02Do you accept insurance?
Do you accept insurance?
No. Apex is private pay. Fees are presented before care begins so you know what the plan costs and what level of review, coordination, and follow-up is included.
03How quickly will I hear back after intake?
How quickly will I hear back after intake?
A private follow-up is targeted within one business day. Your request is reviewed before the consultation is placed on the calendar.
04Can I order labs before deciding on treatment?
Can I order labs before deciding on treatment?
Yes. Diagnostic work can stand on its own. Panels may be ordered and interpreted before any treatment decision is made.
05Is Apex available nationwide?
Is Apex available nationwide?
Not at launch. Apex currently provides telehealth visits and prescribing only when the patient is physically located in Florida at the time of the visit. Additional states are added only after licensure, pharmacy, and operating coverage are ready.
06What if I have an urgent medical issue?
What if I have an urgent medical issue?
Apex is not a substitute for emergency care. If you are experiencing a medical emergency, call 911 or proceed to the nearest emergency department.
07Who writes the prescriptions?
Who writes the prescriptions?
Apex clinicians. Every prescription follows review of intake, labs when indicated, risk profile, and a private consultation.
08Why compounded formulations?
Why compounded formulations?
When a compounded medication is clinically appropriate, Apex orders through qualified 503A compounding partners. Formulations are patient-specific and differ from FDA-approved brand products.